FAQ’s

1

Order Confirmed

Once you have placed your order, we will send you an order confirmation email. The order is processed within 2 business days.

2

Packaging and Shipping

Your order will then be packaged carefully and shipped using The Courier Guy. Your tracking number will be emailed to you.

3

Delivery

Your package delivery will take 3-5 business days depending on your location. The Courier Guy Delivers Mon-Fri.

Frequently Asked Questions

Q: What is the difference between Perspex, plexiglass and acrylic?

A: Acrylic (polyacrylate) goes under many names including Plexiglas, Lucite and Perspex. It is a transparent thermoplastic, light in weight, shatter-resistant, heat-resistant, UV tolerant and more transparent than glass.
GlamBox utilizes 3mm Plexiglas on all standard organizers.

Q: How do I clean my organiser?

A: Acrylic care consists of no more than normal wipe-cleaning to keep it looking new. Chemicals should never be used, and care should be taken to avoid scratches.
Link to care instructions here.

Q: Will my organiser scratch easily?

A: Acrylic is scratch resistant. It will scratch with regular use. These scratches are generally quite fine and almost invisible whilst your organiser is in use. Scratches will be visible once emptied to clean.

 

Q: How can I remove scratches from my organiser?

A: Removing acrylic scratches (ones that you can see or feel by passing a fingernail over them) can be accomplished by using a plastic friendly scratch remover, depending on the severity of the scratch. Ask about this product at your local hardware/online store. Usage will be at the customer’s discretion.

 

Q: Should I keep acrylic out of the sun?

A: No, sunlight will not affect your acrylic items. Acrylic is derived from natural gas and is completely inert in its solid form and will therefore not yellow in the sunlight.

 

Q. How long will delivery take?

A. If the items you purchased are in stock you will receive your order within 3 to 5 working days.
If the items you purchased are not in stock or need to be custom made it will take 7 to 10 working days to manufacture.
Please wait 3 to 5 working days thereafter to receive your shipment.
For large quantity order time frames will differ.
Overnight courier can be arranged at an additional charge.
If you shop during a GlamBox sale, please note that your delivery will take a little longer than expected.

Q: Can my organiser break in transit?

A: Yes, for all provinces apart from Gauteng courier negligence can occur. Remember that courier companies utilize airlines to send goods to outlying provinces. Parcel handling is similar to baggage handling and unfortunately no amount of bubble wrap and packaging can withstand this type of handling. We therefore include insurance on all shipments. Your box will be replaced once your claim has been successfully processed.
NB. As we are Gauteng based, there have been no breakages reported in this province. If you have an alternate address within Gauteng, this will be the safest and cheapest courier option for you.

Q: What do I have to do if I’ve received my shipment and my organiser is broken?

A: You will have to report a damaged parcel within 24 hours of delivery. Please include 3 clear images of the damaged goods with all packaging in the background. Email glambox.za@gmail.com
We will keep you posted on the steps that follow. Your box will be replaced once your claim has been successfully processed.
Link to breakage policy here

Q: Can I collect my order?

A: Orders may be collected from Randburg, Johannesburg by appointment only.

 

Q: Can I return or exchange my organiser if I am not happy with it?

A: You may return your organiser in it’s original packaging. Once it has been checked and found to be in order your refund/exchange will be processed.
All return/exchange courier charges will be for the customer’s account.

Q: Do you offer bulk discounts?

A: Contact us with your requirements for further information.

 

Q: How can I contact you?

A: Please click here

 

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